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PayPal forced to apologise after telling customer that her death ‘breached its rules’

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PayPal was forced to apologise after sending a letter to a woman who had died of cancer, claiming her death “breached its rules”.

Howard Durdle, whose wife Lindsay passed away after a battle with breast cancer on 31 May, gave the mobile payments company copies of his wife’s death certificate, her will and his ID — as they had requested.

Mrs Durdle was first diagnosed with breast cancer a year-and-a-half earlier, and the disease later spread to her lungs and brain.

But the response he got from the company shocked him. He posted the letter PayPal sent to his home in the UK to Facebook, which was headlined “Important: You should read this notice carefully.”

The letter said his wife owed the company about 3200 pounds ($A5700) and said: “You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased … this breach is not capable of remedy”.

“What empathy-lacking machine sent this?” Mr Durdle asked in his post.

PayPal has since said the letter was “insensitive”, apologised to the widower, and launched a probe into how the letter was sent in the first place.

“We apologise to Mr Durdle for the distress this letter has caused,” the PayPal spokesman said, according to BBC.

Mr Durdle told the BBC that PayPal had given three possible explanations: a bug, a bad letter template or human error.

However, PayPal also reportedly told him it would not be able to share the information because it was an “internal matter”.

“I’m in a reasonable place at the moment ─ I’ve got quite a level head on my shoulders ─ and am quite capable of dealing with paperwork like this,” Mr Durdle, who is a member of the charity group Widowed and Young, said.

“If I’m going to make any fuss about this at all, it’s to make sure that PayPal, or any other organisation that might do this kind of insensitive thing, recognises the damage they can cause the recently bereaved.”

This article originally appeared in Fox News and was republished with permission.

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Dad called a ‘paedophile’ over this photo in offensive online slur

2 min read

IT WAS one of those precious and intimate moments captured on camera between a father his and newborn bub that would be cherished forever:

Sean looking adoringly into his six-week-old baby girl’s eyes to give her a sweet little kiss on the lips just before she has a bath.

The smitten dad loved the photo so much that he put it as profile picture on Facebook to show the beautiful connection between him and his tiny little Bella.

For more stories like this visit kidspot.com.au

But shockingly, one woman in a Facebook group where Sean commented on a post was so offended by the photo that she bombarded Sean with the most inappropriate, obscene and unnecessary remarks.

“She said that he was a pedo and ‘what father kisses his daughter on the lips?’ She said she was calling DOCS (now Family and Community Services) so he can’t molest his daughter anymore — and was constantly calling him a child rapist and paedophile,” his partner Christal tells Kidspot.

“The picture has been Sean’s cover photo since that photo was taken as that is his favourite picture and he always has himself and Bella in all profile pictures so she went into his profile and screenshotted the picture and posted it saying he was a paedophile.”

THE OFFENSIVE COMMENTS REDUCED THE NEW DAD TO TEARS

In utter disbelief — Christal and Sean felt a whole whirlwind of emotions from the bizarre and hurtful comments.

“I felt angry at first, I have never had anyone call him that or even imply that and Sean was crying — so I knew he took what she was saying to heart,” she says.

“This also got me very confused — how can a father kissing his daughter at six weeks old before she got in the bath be a pedo?

“I then felt sad to think that someone would think that and it made me question if others felt the same about the photo and if I was just seeing at as beautiful when it was inappropriate to others.

“So the mum-of-one decided to share the image in a mums group to get their views and received an overwhelmingly positive reaction.

“I felt relieved and happy that the mums were on my side and that they were on the same page as me.”

However, sadly, the women admitted that many of their male partners wouldn’t feel comfortable sharing such an intimate moment on social media.

“I would never have looked at it in a negative way and as the woman who said the negative things was a mother, I wanted to see if it was seen by others as just a beautiful picture,” Christal explains.

“But I was surprised at how many mums said their partners wouldn’t share these moments due to these kind of negative reactions.

“I know many fathers that are scared of this reaction.”

It upsets Christal that fathers feel they can’t be as openly affectionate with their children in public as mothers so easily do.

“I know many fathers that are scared of this reaction — yet I don’t know any mothers who are. I feel this is why men are scared to change nappies or kiss their child in public,” she says.

“It honestly hurts to think that men won’t post pictures or do things in public because of someone assuming things to be sinister instead of what it really is.

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Australians don’t realise ambulances aren’t free

1 min read

IF YOU didn’t know ambulances weren’t free in Australia, don’t worry — you’re not alone.

New research from Finder has found that almost a third of Australians wrongly believe ambulances are totally covered by Medicare.

The findings, which came from a survey of 2085 Australians, found that 30 per cent believe ambulance costs are subsided wholly by the government.

In reality, getting an ambulance can be a costly experience if you don’t have a concession or health card.

In Australia, the cost of calling an ambulance without one of these cards differs by state.

In Queensland and Tasmania, ambulances are subsidised in full by their state governments — although these don’t fall under Medicare.

But other states they can be surprisingly costly.

In rural Victoria, it costs $1776 to call an ambulance for an emergency — and $1204 for non-rural parts. In Western Australia it costs $967.

South Australia, the Northern Territory, New South Wales and Canberra charge both a call-out fee and a per-kilometre rate.

In South Australia it’s $976 for an emergency, then $5.60 per kilometre.

In the Northern Territory, it’s $790 for a call-out, then $5.10 per kilometre.

NSW & ACT are notably cheaper — at $372 for an emergency, plus $3.35 per kilometre.

In NSW, residents who use emergency ambulance services are charged 51 per cent of the actual cost and receive a State Government subsidy of 49 per cent for the remainder.

“This research shows that many Australians think that, like other essential medical expenses, the cost of using ambulance transport is covered by Medicare. Unfortunately, this isn’t true,” said Finder Health Insurance Expert Bessie Hassan.

“Most insurance providers will offer a form of Ambulance cover but much like differences between the states, this can vary significantly between insurers.

“If you aren’t sure whether you are covered by your private health policy, it is usually listed under extras or sometimes as a stand-alone policy. It might also specify whether it is for emergency only or all ambulance use.”

The research also found it was mostly younger generations who were confused by the costs, with 47 per cent of Gen Z and a third of Gen Y believing it was free under Medicare.

Of the states who had to pay, people in New South Wales and Victoria were most confused about the costs.

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A customer was yelled at and jailed for groping waitress

0 min read

THIS is the moment a furious waitress body slammed a customer in a crowded restaurant — for grabbing her bum as he walked past.

CCTV footage shows Emelia Holden, 21, sorting through a pile of menus at Vinnie Van Go-Go’s in Savannah, Georgia, when the perv gropes her on his way out, reportsthe Sun.

But brave Emelia immediately turned to grab him by the scruff of his neck — before throwing him against a wall with one arm.

She then berates him in front of other customers before telling co-workers to call the police.

The customer was hauled off in cuffs after cops reviewed CCTV footage.

Emelia said: “I just did what I felt was best. I took the guy down and had my co-workers call the police.

“As soon as the cops saw the CCTV footage, they immediately arrested the man. He sat in jail until Monday so in my opinion, he got what he deserved.

“All that I want from my experiences is for women to know that it’s OK to stand up for yourself.

“You have every right to wear what you want and you most certainly have every right to defend yourself.”

This article originally appeared on The Sun and has been republished here with permission.

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